Shipping & Returns

For Products created and sold by the owner

Shipping Information

     Arlathia LLC we strive to package and send out your orders as quickly as               possible. I will take a photo of each package before handing it over to the               delivery courier. Upon request, I can send the photo to the customer. Please           review the following shipping information to understand the expected delivery         times.

Shipping Methods

     Orders will be dispatched via your selected shipping method at checkout.               Tracking will be provided.

Processing Time

     We will typically ship your order within 1-10 business days after your purchase       depending on the time of year and demand. Due to weather and other delays,       please allow 2-6 weeks domestically and 1-3 months internationally. 

Delivery Time

    Our delivery times are estimated only and are not guaranteed. They are                  only estimated in business days, not including weekends and holidays. Once          the packages are given to the shipping courier, arrival times are not in Arlathia        LLC’s control and is dependent on the shipping courier selected. Arlathia LLC        is not liable for lost or damaged packages once given to the shipping courier.

Shipping Costs

   Shipping costs are computed by the shipping courier based on factors like the       order's total value, weight, package volume, and the destination.

International Orders

    Please be aware, depending on your country's rules and regulations,                      international orders may incur additional duties, taxes, or VAT charges upon          delivery.

Customs & import taxes

    Buyers are responsible for any customs and import taxes that may                          apply. Arlathia LLC is not responsible for customs fees or delays due to                  customs.

Damages and issues

    Please inspect your order once received. Contact us immediately if the item is        defective, damaged, or if you received the wrong item. We will evaluate the            issue and make it right to the best of our abilities.

 

 

Refund policy

       We have a 7-day return policy meaning you have 7 days after receiving your         item to request a return. Return eligibility requires the item(s) need to be in             the same condition received in, not used, with all of the original packaging.             You will need to have either the receipt or a proof of purchase as well. We do         not accept returns on personalized or commissioned items

For starting the return process

       Before returning the item, please contact us at Arlathia1@gmail.com with               your order number and the item(s) you wish to return. You will be notified if             the refund is approved or not. If approved, we will send a return shipping                 label and instructions as to where to send the package.

       Then, you will package the return item(s) with the original packaging,                    documentation, and any other accessories it came with.

      Next, you will send the package to the address that was provided with the              return label. It is recommended to use trackable shipping as there is no                  guarantee we will receive the item(s).

      Finally, once we receive the package and confirm it is still in the original                  condition, we will process your refund. We will use the same payment method        you used to originally purchase the item(s).

Risk of Loss

     Once the package is given to the shipping carrier, Arlathia LLC is no longer             responsible for loss or any damage to package or contents. This means that           the risk of loss and title for such items pass to you upon our delivery to the             carrier.

 Arlathia LLC will not be held responsible for:

     Any mistakes made by the shipping couriers, wrong addresses provided by the       customers, damage to orders by the postal service, P.O. box issues, or stolen         packages after delivery

    You can always contact us about any return or shipment questions you may             have at Arlathia1@gmail.com and please provide your order number.

 Note:

     No refunds will be given for a change of mind after product is                                   shipped. No refunds on lost or delayed mail.

Returns Policy

     Arlathia LLC strives for the customer to be completely satisfied with the                   purchase. If for any reason the customer is not happy with the order, we gladly       accept returns under the following conditions:

Contact for Returns

      Please contact us within 5 days of delivery if you wish to return an item. You          must dispatch the item(s) back to us within 14 days of delivery.

Items Not Eligible for Return

      Due to the nature of certain products, we cannot accept returns or exchanges        for the following items unless they arrive damaged or defective: Custom or              personalized orders, Perishable products (e.g., food, flowers), and Digital                downloads.

Conditions of Return

      Buyers are responsible for return postage costs. Items must be returned in            their original condition. If the item is not returned in its original condition, the            buyer will be responsible for any loss in value.

Exchanges and Cancellations

     We do not accept exchanges. Cancellations must be made within 24 hours of         purchase. We don't accept cancellations after your order has shipped.                   However, please contact us if you have any problems with your order. We will         assist you to the best of our ability.

     All inquiries will be handled on a case-by-case basis with the goal of                      making our customers happy. Each request will be treated fairly and                        reasonably to the best of our abilities. We believe all parties involved should          treat each other fairly and respectfully.

Note: If the item is retuned without a prior request for a return, it will not be accepted.

Please note

   Arlathia LLC is not responsible for any delays, damaged, or lost mail.

   Tracking will be provided to track your delivery and be insured for damaged or        lost mail.

    Please ensure the delivery address given is correct upon checkout. If there is        an error in the address given, please contact me as soon as possible to make        changes to your address. Unfortunately, if the item(s) have shipped, I will not          be able to change the address.

    Shipping estimates are from the time of the shipment, not when the order has        been placed. Business days do not include public holidays or weekends.

   Overseas orders may incur customs fees. Arlathia LLC is not responsible for            any customs fees and must be paid by the customer upon collection. This is          out of Arlathia LLC’s control. 

    We appreciate your patience and understanding. If you have any questions or        concerns about your order, please contact us at Arlathia1@gmail.com

 

We use Printify for specified items. As to follow Printify’s order rules, below is a quick look at Printify's order issues and how we will work with Printify on order related issues.

How Does Printify Handle Order Related Issues? Summary:

    If you have an issue with your Order, contact Printify Merchant Support directly      within 30 days of the product delivery and provide a detailed description of your      issue, accompanied by relevant photo or video evidence that supports your            case. After investigation, we will determine if you are eligible to receive a free        of charge Reprint or Refund. Some issues do not qualify for reprinting, such as      the issues outlined below.

    Printify’s Merchant Support team handles all conflict resolution on behalf of our      Providers. Users agree to contact Printify Merchant Support for all conflict              resolution. If the Produced Order does not meet User or Customer                          expectations, Users must first contact Printify Merchant Support within 30 days      of product delivery and will not contact the Print Providers. In order to best              resolve the matter, the User should provide all relevant materials for Printify to        investigate the issue, including a description of the Produced Order, the issue,        and quantity of Products affected.

    The Production times listed on the Website are estimated average times and          are in no way guaranteed. If Your Order seems to be taking an unusually long        time to be produced or delivered, please contact Printify’s Merchant Support          team. If the Produced Order is lost during Shipment, Printify will investigate and      may provide replacements when appropriate. After investigating your issue, if        Printify’s Merchant Support team determines that your product is faulty, the           Order or line items will be replaced or refunded at the discretion of Printify.

    Refunds will be issued in the form of credit to Your Printify balance. Printify            does not provide Refunds for Orders still in transit, unless they are deemed lost      by our Merchant Support team.

     If an order has not been delivered in 30 calendar days (for domestic US or             regional EU orders) or in 45 calendar days (for international orders),                       merchants should contact Printify Merchant Support within 1 week in order to         be eligible for a reprint/refund.

     If tracking of an Order states that it has been delivered, yet the Merchant or           the Customer reports it as not received, Printify reserves the rights to refuse a       free of charge Reprint or a Refund. Such cases will be individually                           investigated by the Merchant Support team.

     An Order can be delayed due to delays from shipping carriers. Printify cannot         guarantee precise delivery dates on shipping, as it is dependent on the                   shipping carriers. Consequently, Printify assumes no liability associated with           delay and does not offer any Reprints and/or Refunds caused by shipping               delays, unless our Merchant Support team determines that the package was         lost in-transit.